Wearing of face masks in public transport vehicles is mandatory for travelers and employees. Public transport companies are calling on travelers to wear face masks even now. This applies to persons from 13 years old. Shawls and other mouth coverings are not enough. Travelers are responsible for purchasing face masks.
The public transportation companies are working with the industry association OV-NL. When it comes to measures, the guidelines of the government and the RIVM will be followed. They are, after all, the experts and are taking the lead on this point. You can read more about this on the website of OV-NL(Dutch).
To keep the Netherlands responsibly accessible today, the message stays the same:
Are you traveling by bus? Then we ask you to get in at the back door and check in. This reduces the number of contact moments between travelers and bus drivers. Getting in the back means that you cannot buy a single ticket from the bus driver. However, it is the intention that you have a valid ticket in your pocket. Therefore, travel as much as possible with the OV chip card.
To avoid as much hand-to-hand contact as possible, travellers will be asked during checks to hold their own ticket/telephone in front of the ticket reader. Those who are responsible for checking the tickets in the trains, buses, trams, metros and public transportation over water do not need to take any tickets or telephones from the travellers during checks.
Travellers themselves are responsible for checking in and out during their trip. This measure applies for all the public transportation in the Netherlands.
In addition, the collective public transportation companies are asking travellers to pay with their pin cards for their tickets, at service desks or in the shops. Of course, if you have no other option, you may pay with cash. In that case, you will be asked to lay the money on the counter. The change will also be placed on the counter by the employee. We ask all travellers for their cooperation and understanding for this measure.